In running its business, PTBA makes every effort to meet all regulations and provisions in the social and economic fields. Compliance with regulations is a non-negotiable commitment for the Company. Through this compliance mechanism, the Company can run the business in peace. [103-1]

The Company’s compliance to its employees is demonstrated by fulfilling various provisions in labor laws, such as those relating to working hours, wages, benefits, remuneration and so on. Meanwhile, with regard to service to customers, the Company always fulfill the rights of consumers by providing true and clear information in marketing, providing complaints channels, and so on. [103-2]

PTBA never pay any fines or had non-monetary sanction due to its commitment to various social and economic regulations. In addition, during the reporting year there were no cases involving PTBA that were submitted to the dispute resolution mechanism. [103-3, 419-1]